NOTE: See Portfolio for writing samples.
Google, Boulder, CO
Technical Writer
06/15/2020 – Present
I am excited to join Google to work on the Apigee API Management Platform!
Collabera (at Huron Consulting Group), Denver, CO
Contract Technical Writer
05/14/2019 – 06/13/2020
Created API (C#/XML/MAML) and developer documents for a medical software authentication platform
Working in an Agile development environment, created release notes for each sprint for multiple cloud environments
Created Amazon Web Services (AWS) software architecture diagrams
Interviewed technical experts to document IT processes and procedures for FedRAMP certification
Tools used: Microsoft Visual Studio 2019, GhostDoc, Git, Microsoft Visio, Microsoft SharePoint, Microsoft Word, Azure DevOps, Draw.io
TEKsystems (at Celestial Seasonings), Boulder, CO
Contract Technical Writer
02/27/2019 – 04/05/2019
Worked with Subject Matter Experts (SMEs) to create a friendly Information Technology (IT) Reference Guide documenting internal procedures enabling employees to quickly determine how to engage the IT Department
Created four knowledgebase topics
Created an IT Quick Reference Card
Created booklet template
Tools used: Microsoft Word, Paint, Microsoft PowerPoint, Microsoft SharePoint
Provided quality checks on Engineering Change Notices (ECNs) using PDXpert lifecycle management software resulting in fewer returned ECNs
Wireless Seismic, Inc., Louisville, CO
Senior Technical Writer
06/21/2010 – 01/18/2019
Evaluated and compared three help tools for a complex software product, selecting and implementing Technical Communication Suite (Adobe FrameMaker, Adobe RoboHelp)
Working in an Agile development environment, wrote and maintained a document set of eight user manuals and online help for seismic data acquisition hardware and software through more than 20 software releases
Enabled engineers and writers to produce consistent documentation by creating and implementing over 15 templates (Microsoft Word, Microsoft PowerPoint, and Adobe FrameMaker)
Addressed process and communication issues by collaborating with engineers to create over 50 technical notes, 72 field service bulletins, and by contributing to an internal Wiki (Atlassian Confluence Wiki)
Collaborated with customer support to identify training requirements resulting in a self-paced training outline linked to the online help
Identified and coordinated with external translation company to facilitate CE certification (European Commission)
Conferred with engineers and developers in Colorado and Texas to create complex hardware and software user documents
Participated in a cross-functional team to define the user documents style and created a style guide document
Created new feature demos (Adobe Captivate)
Tools Used: Adobe FrameMaker, Adobe RoboHelp, Microsoft Word, Microsoft PowerPoint, Microsoft Visio, JIRA, Atlassian Confluence Wiki) PDXpert, Adobe Captivate
TEKsystems (at MapQuest), Denver, CO
Contract Technical Writer
08/25/09 – 06/18/2010
Working in an Agile development environment, planned, created, and deployed over 200 knowledgebase topics for three mobile-device mapping products
Created and answered forum posts and customer incidents
Documented internal processes, suggested and implemented process improvements
Tools used: Jive Knowledge Base, Microsoft Word
Remy Corporation (at TriZetto), Greenwood Village, CO
Contract Technical Writer/BA
02/25/09 – 06/30/09
Collaborated as business analyst with healthcare software Hosting Services Group to discover, analyze, and document IT processes and standards
Assisted instructional designers with creation of training materials
Tools used: Microsoft Word, Microsoft PowerPoint, Microsoft Excel, SharePoint
StillSecure, Superior, CO
Senior Technical Writer
08/21/03 – 12/31/08
Enabled engineering team to meet accelerated development schedules by hiring, training, and managing two technical writers over a two-year period
Authored and updated 40+ engineering user documents and online help for four network security products through more than 10 software releases (Adobe FrameMaker, Quadralay WebWorks)
Collaborated as business analyst with technical staff to discover, analyze, and write concise, testable requirements
Facilitated internal communications by planning, developing, and maintaining internal TWiki for all technical publications processes, documents, and schedules
Enabled engineers and writers to produce consistent documentation by creating and implementing templates and standards (Microsoft Word)
Acted as project manager and primary contact for Common Criteria Certification and Voluntary Product Accessibility Template (VPAT) registration (Section 508 accessibility) with the General Services Administration (GSA)
Illustrated complex flow and network concepts through technical diagrams (Microsoft Visio)
Designed and implemented templates and procedures that consistently and efficiently produced rebranded document sets for two OEM clients through three software releases
Researched, persuaded management of the value added, and implemented an HTML help solution for three software products
Reduced online help generation time from five days to two days (over 50%) by upgrading to re-designed WebWorks solution for three software products
Tools used: Adobe FrameMaker, Quadralay WebWorks, Microsoft Word, Microsoft Excel, Microsoft Visio
Additional Experience
Evoke (intranet, requirements)
US WEST (intranet, data warehouse, process documents, user documents, telecommunications )
Motorola, Tivoli, Intel (semiconductors, data sheets, style guides, MAN pages, user documents, telecommunications)
Electrosource (electric car battery user manual)
Storage Technology (storage, test & maintenance documents)
Intermec (bar code printers and readers)
ASEMCO (test & manufacturing engineering)